Refund Policy

1. Digital Content and Services

CS2 Pro Players & Skinbid primarily provides digital content and services, including but not limited to premium articles, guides, analysis, and member-exclusive content. Due to the nature of digital content, we have specific refund policies in place:

1.1 Premium Content Subscriptions

For monthly or annual premium content subscriptions:

• You may cancel your subscription at any time through your account settings or by contacting customer support.
• Cancellation will take effect at the end of your current billing cycle. You will continue to have access to premium content until the end of the paid period.
• We do not provide partial refunds for unused portions of your subscription period.
• If you cancel within 7 days of your initial subscription and have not accessed any premium content, you may request a full refund.

1.2 One-Time Purchases

For one-time purchases of digital guides, reports, or other downloads:

• Due to the instant delivery and non-returnable nature of digital downloads, all sales are generally final once the content has been accessed or downloaded.
• If you have not downloaded or accessed the content and request a refund within 24 hours of purchase, we may issue a full refund at our discretion.
• If the downloaded content is materially different from what was advertised or contains significant errors, you may request a refund within 7 days of purchase.

2. Merchandise and Physical Products

For physical merchandise or products offered through our site:

2.1 Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original condition, with all original packaging and tags attached.

2.2 Return Process

To initiate a return:

1. Contact our customer service team at support@cs2proskinbid.com to request a return authorization.
2. Package the item securely with all original packaging and components.
3. Include a copy of your order confirmation or packing slip in the return package.
4. Ship the item to the address provided by our customer service team.

2.3 Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

2.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (such as sending an incorrect or defective item). In such cases, we will provide a prepaid shipping label.

2.5 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We may request photos of the damage. We will either replace the item or issue a full refund, including original shipping costs.

3. Consulting and Personalized Services

For personalized services such as coaching sessions, skin analysis, or custom content:

3.1 Cancellation Before Service Delivery

If you need to cancel a scheduled service:

• Cancellations made more than 48 hours before the scheduled service are eligible for a full refund.
• Cancellations made between 24-48 hours before the scheduled service are eligible for a 50% refund or rescheduling at no additional cost.
• Cancellations made less than 24 hours before the scheduled service are not eligible for a refund, but may be rescheduled at our discretion.

3.2 Service Satisfaction

If you are not satisfied with the service provided:

• Please notify us within 7 days of service completion.
• We will work with you to address your concerns, which may include providing additional consultation, revising deliverables, or offering a partial refund.
• Full refunds for completed services are provided only in exceptional circumstances where we have failed to deliver the core service as described.

4. Events and Webinars

4.1 Virtual Events

For virtual events, webinars, and online workshops:

• Cancellations made more than 7 days before the event are eligible for a full refund.
• Cancellations made within 7 days of the event are eligible for a 50% refund or credit toward a future event.
• No-shows are not eligible for refunds.
• If you cannot attend, you may transfer your registration to another person at no additional cost by notifying us at least 24 hours before the event.

4.2 In-Person Events

For in-person events, meet-ups, or conferences:

• Cancellations made more than 14 days before the event are eligible for a full refund minus a processing fee (typically 5% of the ticket price).
• Cancellations made between 7-14 days before the event are eligible for a 50% refund.
• Cancellations made less than 7 days before the event are not eligible for a refund.
• In case of event cancellation by CS2 Pro Players & Skinbid, attendees will receive a full refund or credit toward a rescheduled event, at their choice.

5. Exceptional Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our digital content or services:

• Report the issue to our support team immediately at support@cs2proskinbid.com.
• We will work to resolve the issue or provide an alternative means of access.
• If we cannot resolve the issue, we may offer a partial or full refund depending on the circumstances.

5.2 Unauthorized Charges

If you identify unauthorized charges on your account:

• Contact us immediately at billing@cs2proskinbid.com.
• Provide details of the unauthorized transaction.
• We will investigate and issue appropriate refunds for confirmed unauthorized transactions.

5.3 Hardship Cases

We understand that unexpected circumstances may arise. In cases of serious personal hardship or emergency, we may consider exceptions to our standard refund policy. Please contact our support team to discuss your situation.

6. How to Request a Refund

7. Payment Method and Timing

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds typically appear within 5-10 business days, depending on your card issuer.
• PayPal: Refunds typically appear within 3-5 business days.
• Bank Transfers: Refunds may take 5-7 business days to process.
• Other Payment Methods: Processing times vary based on the payment provider.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after such modifications constitutes your acknowledgment of the modified policy and agreement to abide by it.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: support@cs2proskinbid.com
• By phone: +44 8191 193852
• By mail: 43 Harris Vista, Heathermouth, G77 6DL, United Kingdom